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Cancellation policy and cancellation form for consumers

You are a consumer within the meaning of this cancellation policy if you conclude a legal transaction for purposes that can predominantly neither be attributed to your commercial nor your independent professional activity.

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The cancellation period shall be 14 days from the day on which you or a third party other than the carrier designated by you takes possession of the last goods.

To exercise your right of withdrawal, you must inform us (MORE MIDWIVES, Lena Becher & Jona Krochmalnik, Klettwitzer Str. 1, 12681 Berlin, email: info@more-midwives.com ) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or an email). You can use the attached sample withdrawal form for this purpose – but this is not mandatory.

To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you cancel this contract, we will reimburse you all payments we have received from you, including delivery costs (except for additional costs arising from your choice of a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within 14 days from the day on which we are informed about your decision to cancel this contract.

For the refund, we will use the same payment method you used for the original transaction, unless we have expressly agreed otherwise with you. Under no circumstances will you be charged any fees for this refund.

We may refuse to refund until we have received the goods back or you have provided evidence that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us immediately and at the latest within 14 days from the date on which you notified us of the cancellation. This deadline is met if you send the goods before the expiry of the 14-day period.

You shall bear the direct costs of returning the goods.

You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

Sample cancellation form

(If you wish to cancel the contract, please fill out this form and return it to us.)

To
MORE MIDWIVES, Lena Becher & Jona Krochmalnik
Klettwitzer Str. 1, 12681 Berlin
Email: info@more-midwives.com

I hereby revoke the contract I have concluded for the

Purchase of the following goods ( ) / provision of the following service ( ):

Ordered on ( ) ____________ / received on ( ) ________________

Consumer name:

Consumer’s address:

Consumer’s signature (only for paper notification):

Date: _________________________

(*) Delete as appropriate.

Instructions for returning goods

The following information is voluntary and not a prerequisite for the effective exercise of your right of withdrawal:

  • Please do not return the goods freight collect.

  • Avoid damage or contamination if possible.

  • If possible, please return the item in its original packaging with all accessories. If you no longer have this packaging, please use suitable packaging to avoid damage during transport.

Exclusion or expiry of the right of withdrawal

There is no right of withdrawal for contracts:

  • for the delivery of goods that are not prefabricated and for whose production an individual selection or determination by you is decisive or which are clearly tailored to your personal needs.

  • for the supply of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been removed after delivery.

Individual return

Please feel free to contact us if you would like a customized return policy. We'll work together to find a suitable solution.

Warranty

If delivered items exhibit obvious material or manufacturing defects – including transport damage – please contact us or the delivery company immediately. Even if you fail to file a complaint, this will not affect your statutory rights.

During the statutory warranty period you are entitled to:

  • Subsequent performance (repair or replacement),

  • and – if the statutory requirements are met – reduction, withdrawal and compensation (including reimbursement of wasted expenses).